Rescheduling
Need a different time? Call or text (267) 521-2117 at least 24 hours before your visit and we’ll move it at no charge.
The $100 house-call fee
A trip to your property takes time even when no test happens. The fee applies when:
- you cancel the visit (or move it with less than 24 hours’ notice);
- nobody is there to let us in at the booked time (no-show);
- we can’t get in or can’t test: for example the tenant refuses entry, the lockbox code doesn’t work, or the rooms can’t be reached.
Holding your booking
When you book online you save a card or US bank account with our payment processor, Stripe. Nothing is charged when you book. The saved method is only used for the house-call fee if it applies. If you pay for the test by card, that card is the one saved.
Paying for the test
Pay with no fee by cash at the visit, Zelle, Venmo, Apple Pay, Cash App, check or PayPal, or by card online. Credit cards add a 3% surcharge, shown before you pay; debit cards don’t. Payment is due before your samples are sent to the lab.
If you paid by card and then cancel, we refund your payment minus the house-call fee.
Questions
Lead Certification Professionals · (267) 521-2117 · [email protected]